The company's customer service was awesome. The product I bought did not perform out of the box. The reliability of the rest to drop away was hit or miss. The material (containment bar and launcher) to me would snap in cold environment, not good plastic. Ended up going with a true drop away all metal.
Everything I was looking for in a rest, but experienced a malfunction. The push button feature failed, although it still worked when drawn. S&S and Ripcord were both helpful with replacing the product. Hopefully Ripcord has gotten the bugs out. Replacement product is working flawlessly. Fingers crossed.